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FAQ’s
Is it safe to use my credit card on-line?
Absolutely! All transactions are completed on a secure server. This secure server encrypts your personal information to make on-line credit card usage as reliable and safe as it is in a normal business environment. For more information, check out our Specialty Roast safe on-line Privacy Policy |
- Will I get a receipt with a confirmation after I've placed my order?
- After your order is processed and shipped you'll get a confirmation e-mail that will provide info on your order, including item description(s), quantity, and date shipped, along with a package tracking number.
- What can I use as a form of payment?
- We accept the following:
Visa
MasterCard
American Express
- When will you charge my credit card?
- We will charge your credit card once your order is shipped.
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- How can I check the status of my order?
- Upon placing your order, you will receive an email confirmation that your order has been received. An order confirmation number will be included with this email.
- As soon as your order has been shipped, a shipment confirmation with detailed tracking information will be emailed to you. This email will also include a tracking link that allows you to view your packages current shipping status as it is updated.
- How do I track my order?
- Once your package has been shipped you can track your shipments online in your accounts section. Simply find the order you wish to track, and click on "Track This Shipment". The link will go to the FedEx website and will show you the status of your shipment.
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- How will my order be shipped?
- Once you've placed your order, we send it from our roasting plant in Seattle, WA. Our goal is to have the order shipped from our warehouse within 24 hours of receiving your order. Weekends, holidays and unusually high order volume periods can sometimes put a kink in the shipping process and cause a few days of delay.
- When will my products be shipped?
- Most of our packages are sent via Fed Ex ground. Orders are typically delivered within 1-5 business days depending upon your zip code and method of shipment. Orders being shipped within Washington state are generally delivered on the day following the shipment.
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Rates:
Our rates are based upon FedEx shipping costs to Residential and Commercial locations. Please see our Shipping section to better understand our rates.
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- Return Policy:
- Your satisfaction with our product is guaranteed. Our return policy is simple. If for any reason you are dissatisfied with a purchase, we will assist you with a prompt refund, exchange or credit. To return your Specialty Roast on-line purchase, mail it back to us and include the reason for your return. Please allow 14 business days for your return to be credited or an exchange made. Please reference your order number with any enclosed correspondence.
- Returns for a Refund:
- If you are returning coffee for a refund, you are responsible for the cost of returning it to us. Unfortunately, we cannot reimburse you for the original shipping charges unless we sent the wrong item. Incorrect Orders: If we have inadvertently sent you incorrect merchandise, we apologize. You will be reimbursed for the cost of returning the package to us, and you will not be charged for the shipping costs of replacement merchandise.
- Credits to your Charge Card:
- All credits will be placed on the credit card used for the original purchase. Allow 1-2 billing cycles for the credit to appear on your statement.
- Packaging Your Return:
- Please fill out the reason for return information, include a copy of your packing slip with your return, and wrap the package securely. For your protection, we recommend that you use US Postal Service for shipment. Please reference your order number with any enclosed correspondence.
- Attn: Online Returns Department
SPECIALTY ROAST COFFEE COMPANY
PO Box 50112
Bellevue, WA 98015 |
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